The Pinecrest Police Department recognizes it has a duty and responsibility to the community to ensure the appropriate conduct and actions by our employees.  Subsequently, the department has a comprehensive policy and practice to investigate all citizen complaints and use of force incidents.  The department is committed to make certain that employee conduct is appropriate and is within departmental and state guidelines at all times.

 

In the instance of any complaint of a departmental employee’s conduct and/or actions, the person who wishes to report a complaint (the “Complainant”) will be referred to the employee’s supervisor.  The supervisor will document the allegation of employee misconduct on a Departmental Complaint Form.  If the employee’s supervisor is not available, another on-duty supervisor will take the initial complaint as prescribed above.

 

The Departmental Complaint Form will be evaluated and reviewed by the Police Department Command Staff and assigned accordingly for further investigation.  The Complainant will be contacted by the assigned supervisor/investigator to acknowledge that the complaint has been received and to inform them of the investigation process.

 

The Complainant will be notified concerning the results of the investigation upon its conclusion.  Notification will be made by letter from the Chief of Police, or his designee, informing the Complainant of the results of the departmental investigation: “Sustained”, “Not Sustained”, or “Unfounded”.

 

The department routinely receives correspondence from citizens with respect to extraordinary employee conduct as well. 

 

For further questions about complaint and internal investigations procedures, or if you would like to commend one of our dedicated employees, please contact the department at (305) 234-2100 or go directly to the Pinecrest Police Station at 12645 Pinecrest Parkway to speak to a shift supervisor.

CITIZEN COMPLAINTS

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